So you haven't installed all the NH532 drivers. While you are using the driver by Microsoft, The NH532 drivers page also has a USB Host Controller driver, (Update) - Added a snapshot of the devices sorted by connection, as suggested by indeed shows that the USB 3.0 mass storage device is not connected under the eXtensible Host Controller. On the other hand, properties for the xHCI hub don't show any tabs regarding connected devices:ĭid anyone have a similar problem and found a way to resolve it? Note the "Hub is operating at high-speed" message.
When I plug in a device, I can find it in the properties for one the Generic USB Hubs at the top: This is how the page looks like with a USB 3.0 flash drive plugged in (there are two Mass Storage devices, presumably the other one is just the built-in card reader). Whichever USB 3.0 device I plug in, the Devices and Printers page in the Control Panel puts a remark that the "device would work faster if plugged into a 3.0 port".Īll the latest Fujitsu drivers from their page are installed (it's using Intel USB 3.0 eXtensible Host Controller driver by Microsoft), latest BIOS version too, and looking at the Device Manager, I can see the USB Root Hub (xHCI) shown at the bottom, but with a couple of "Generic USB" hubs which seem to operate at 2.0. My problem is that none of the blue USB 3.0 ports is operating at 3.0 speed. Intel Core i7-3632QM CPU 2.I have a Fujitsu NH532 with 3 USB 3.0 ports running Windows 8.1. My laptop is an old HP ENVY m4 Notebook PC running Windows 8.1 64-bit Is this likely to occur, and if it does, is there an easy fix? I am concerned about worsening the problem, and I'm hoping for some more knowledgeable advice as I am simply an average computer user. First, is this really the most feasible fix to my issue? Second, in my search, I have seen others claim that upon uninstalling their USB controllers, Windows did not automatically reinstall them after rebooting.
When searching for fixes to this problem, the most common solution was one involving registry edits. Under Device Status I get the following message: Windows cannot load the device driver for this hardware. When instead updating by browsing my computer, the installation hangs and times out. When attempting to update the driver software automatically, I receive a message stating my driver is up to date. In my Device Manager, the USB Root Hub (xHCI) is showing a yellow exclamation point. I am currently experiencing issues with a malfunctioning USB port.
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